This article is for students, parents and carers at schools using XUNO who are finding that push notifications are not appearing on their device.
In order to make sure your App is set up correctly to receive notifications, you can follow the instructions below to first deregister the account from your device, then uninstall the app, and reinstall it - and finally,re-register the account in the app.
Steps to 1- deregister, 2- uninstall, 3- re-install and 4- re-register the app:
PART 1 of 4 - Deregister your account:
- Tap the menu icon
at the top left of the app to reveal the menu. - Then tap on the arrow next to your name and the school name
- Tap on Manage Accounts
- For Apple devices / iOS: Swipe left on your name and click on the cross to deregister your account. Confirm the pop up to remove the account.
- For Android devices, press and hold on your name and a pop up will appear asking you to confirm the removal of the account.
- For Apple / iOS devices, find the app on your home screen or in your App Library. Tap and hold the icon until you see a menu appear - tap Remove App - then tap Delete App. Do not tap Remove from Home Screen as this does not completely remove the app from your device.
- For Android users, open the Google Play Store app
.
- At the top right, tap the Profile icon.
- Tap Manage apps & devices
Manage.
- Tap the name of the app you want to delete.
- Tap Uninstall.
Part 3 of 4 - Reinstall the XUNO Family app
- Reinstall the latest version from the App store/Google Play store by searching for XUNO Family and installing.
- Open the app, and when the prompt comes up to allow notifications, select Yes.
Part 4 of 4 - Reregister your account with the XUNO Family app
- Open the app, and you should see a popup asking for School Name, Username and Password. Enter the details correctly and tap Register.