Troubleshooting: Student, Staff or Class details not showing or updating in XUNO?

Follow these steps to troubleshooting why student, staff, parent or timetabling information is not shown correctly or updating in XUNO.

  1. Check your SIS (administration) details 
    Check that the details in your SIS (administration) software have been entered correctly, or if they have been entered into fields that XUNO does not read from. Read article "CASES, CHESS and MAZE export fields" for the relative fields.
  2. Check that your SIS (administration) data has been imported

    Try re-importing your student, staff and parent details from your SIS. If you are a CASES (non-CHESS) school, this process will be setup to import automatically at 6am each morning. If you have changed your data in CASES, you will have to either wait until the following morning, or manually re-import - follow the steps in the related article.
  3. Check your timetable import
    Please read and follow the steps in the related timetable import article. XUNO no longer automatically imports your timetable and as this is now a semi-manual process, you will have to manually complete the import each time you make changes to your timetable.
    When you import your timetable please make sure that you read each section and select the correct options. For example, if your timetable is displayed on the wrong days you may have selected the wrong start-date.

    If you are importing your timetable from First Class or CASES (non-CHESS), your timetable may not have imported correctly because the semi-automated process of staging your timetable is linked to your XUNO scheduled tasks - if these scheduled tasks aren't working correctly or have already run (once per day), then your timetable will not be staged and therefore will not import correctly. Ask your technician to manually run the scheduled tasks.
  4. Still not sure? Ask our team.
    Use the Contact Us link in the menu on the top right corner of the screen to contact our team for further assistance. Please make sure that you have followed the steps above before contacting us for assistance.

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